Session Details

Shane Hensley

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Revitalizing the Customer Experience

  • Shane Hensley, Homebridge Financial Services,
  • Chad Powers, Black Knight Financial Services,
  • Tyler Sherman, Black Knight Financial Services
  • Date:Monday, April 3
  • Time:9:30 AM - 10:30 AM
  • Room:Austin 4-6
  • Session Type:Breakout

As consumer demand for transparency and self-service increases, lenders face the dual challenge of reinventing the customer experience, while maintaining effective compliance management. With the rapid adoption of online banking, advanced business intelligence tools and new technologies to increase operational efficiencies, lenders are now well-positioned to deliver world-class customer experiences. Join us for a discussion on what banks should be doing to streamline their customer service operations and adapt to these new realities.